Southington Digital Solutions Payment Policy

Effective Date: June 1st, 2025

To maintain uninterrupted services, streamline billing, and ensure transparency with all our valued clients, Southington Digital Solutions has implemented the following Payment Policy. This policy applies to all active and future service agreements, including website development, hosting, SEO, digital marketing, video production, and consulting services.

1. Accepted Payment Methods

We accept the following payment methods:

  • Credit Cards: Visa, Mastercard, American Express, Discover
  • Debit Cards: All major debit cards
  • ACH Bank Transfers: Available with approval
  • Business Checks: Only for project or enterprise clients (pre-approval required)

Cash, Venmo, personal checks, or informal payment methods are not accepted.

2. Required Payment Method on File

All clients must have a valid payment method on file at all times:

  • Payment data is securely stored via Square (PCI-compliant processor)
  • Clients are responsible for ensuring payment methods are valid and current
  • Outdated cards must be updated within 3 business days of notification

Clients unwilling to maintain a payment method on file are not eligible for ongoing or subscription services.

3. Auto-Payment and Recurring Billing

  • Recurring services are auto-billed monthly on the renewal date
  • Milestone-based billing occurs as per project timelines
  • Invoices are emailed in advance of auto-charges
  • No services will be provided unless payments are current

4. Invoicing Terms

  • Invoices are delivered electronically via Square
  • Terms: Due Upon Receipt, unless otherwise stated
  • Manual payments must be completed within 5 business days if auto-pay fails

5. Failed Payments & Grace Period

  • Immediate email notice if a charge fails
  • 5-business day grace period to resolve the issue
  • After 5 days, services may be paused, sites disabled, or deliverables withheld
  • After 10 days, account may be referred to collections

6. Late Fees, Reactivation, and Collections

  • $35 Late Fee for payments past 5-day grace period
  • $75 Reactivation Fee if services are suspended
  • Accounts 30+ days overdue may be sent to collections

7. Refunds, Credits & Cancellations

  • Completed work and used services are non-refundable
  • No partial refunds for monthly plans canceled mid-cycle
  • Billing errors will be credited or refunded upon request

8. Payment Disputes

  • Must be submitted in writing within 15 days of the invoice date
  • Disputes will be reviewed within 10 business days
  • Clients must still pay undisputed invoice portions on time

9. Service Cancellation & Final Charges

  • Written notice is required to cancel any service
  • Final balances will be charged to the payment method on file
  • Domains, files, and assets are released only after full payment

10. Security & Payment Data Privacy

  • All billing data is stored securely by Square
  • Southington Digital does not store sensitive payment information directly
  • Payment info will never be sold or shared

11. Policy Changes

This policy may be updated without prior notice. Clients will be notified of major changes at least 30 days before they go into effect.

By continuing to work with Southington Digital Solutions, you agree to this Payment Policy in full.